FAQ's

How do I qualify for Free Shipping?

Select the link Shipping Policy for a full description on how to qualify for Free Shipping.

Do I qualify for Free Returns?

Select the link Returns / Warranty for a full description of our Returns and Warranty Policy.

What is your Returns / Warranty Policy?

Select the link Returns / Warranty for a full description of our Returns and Warranty Policy.

I purchased Mountain Khakis at a retail store. Can I exchange/return this product directly with you?

Returns and exchanges need to be made with the original dealer from which the item was purchased.

How can I contact Mountain Khakis?

Visit our Contact Us page for a online Contact Form, Email address, Phone and Fax Numbers, and Hours of Operation.

What if I am having trouble placing my order online?

Please Contact Us .

What if the merchandise I am looking for is not in stock on the website?


  1. On each product's detail page, when you select the size/color options, if the product is Out of Stock, the link "Notify Me when color/size becomes available!" will appear. Click the link and fill out the form. An email will be sent to you when/if the product you are interested in comes "Back In Stock".
  2. Can't wait? Find A Dealer Near You and see if they have what you are looking for!


Where can I Find an MK Dealer near me?

Select the link Find A Dealer Near You for a directory of MK Dealers grouped by State or Province.

Can I order directly from Mountain Khakis?

  1. Of course! Look across the top of the Mountain Khakis website and you will see our product offerings under the following main options: Men's, Women's, Gear, Kids. Or go to Gift Cards if you just don't know what to buy for that special person!
  2. Would you prefer to order over the phone? Please contact a Customer Service Representative at 866-686-7778.

How can I purchase a Mountain Khakis Gift Card?

Select the link Gift Cards to purchase a gift card or contact Customer Service toll free at 866-686-7778.

How can I redeem my Mountain Khakis Gift Card?

  1. Orders shipping within the United States: Gift cards can be redeemed online at mountainkhakis.com or by phone at 866-686-7778. Select the product(s) that you would like to purchase and enter the Gift Card Code during the checkout process. The Gift Card Code will begin with four letters "MKGC" and end with a 7-digit number.
  2. Orders shipping International or to an APO Address: Yes, we are able to ship internationally and to an APO address. However, these orders, including Gift Card purchases, CAN NOT be purchased online at mountainkhakis.com. You will need to order directly with a MK Customer Service representative; Please contact Customer Service at 866-686-7778 or customerservice@mountainkhakis.com.

How can I check my Gift Card Balance?

Select the link Check Gift Card Balance.

What are Specialty Gift Cards? How do I use them?

Specialty Gift Cards are Teton Cards ($75), Yellowstone Cards ($30), and Bison Cards ($15). You can use them like regular Gift Cards on the Checkout Page, but you are limited to one (1) per transaction (note that you may still use regular Gift Cards, which start with "MKGC", as many times as you'd like). Specialty Gift Cards cannot be redeemed on the Pro Site. These Gift Card must be used on one transaction in its entirety and you must have the amount of the gift card (ie. $75, $30, etc.) in your cart to apply the gift card code.

Can I redeem a major credit card company gift card (ie Visa, MC, AMEX, Discover) online at mountainkhakis.com or directly by contacting a MK Customer Service representative?

No, at this time, Mountain Khakis does not accept this method of payment. We can only redeem Mountain Khakis' Gift Cards. We are sorry for the inconvenience, however, please Find A Dealer Near You to purchase at a store near you or search our Internet Dealers to purchase online.

How do I redeem my MK “Complimentary Pair” Card, “Get Your Rear In Our Gear” Card, or “Special Complimentary Pair” Card?

The sites listed on the back of these cards are no longer active. In order to redeem one of these cards, please contact Customer Service via phone at 866.686.7778 or via email at customerservice@mountainkhakis.com.

Are you able to ship Internationally and to APO addresses?

Yes, we are able to ship internationally and to an APO address via USPS. Please select the link Shipping Policy for a full description of International flat shipping rates.

How do I wash my MK's and will they shrink?

Select the link Washing Instructions for a full description of our Washing Instructions.

Sizing Charts: How do I know which size to purchase for a Man or Woman?


  1. Select the link View Size Charts for our Men's & Women's sizing charts.
  2. Men's: The fit of the men's pant generally runs true to size. If you would normally wear a 34" waist, buy the 34". However, if you find that you usually fall between sizes, you should buy the larger size.
  3. Women's: The fit of the women's styles generally runs true to size. Each style's fit varies a tad based on fabric. If you normally wear an 8, order an 8. MK's are available in two inseam lengths for women – Regular (32") and Long (34"), graded shorter in smaller sizes. MK Women's styles have a Contemporary Rise and sit approximately 2 finger widths below the belly button.


If I'm an Industry and/or Outdoor Professional and feel that I qualify for a Industry Pro Purchase Program, how do I go about applying?


  1. Please go to MK's Industry Pro homepage and click on the "Apply Now" box. Fill out the necessary information and our Industry Pro Purchase Program Coordinator will contact you.
  2. Feel free to call us at 866-686-7778 for additional questions.


How can I receive a Mountain Khakis Catalog?

You can view our Catalog online here!
To request a catalog to be mailed to you directly, click here.

I heard Mountain Khakis is concerned about issues facing our natural environment. What part are they playing to help ensure the preservation and restoration of the planet?

Select the link MK Fund for a full description of our environmental and community support.

Does Mountain Khakis offer uniform accounts for corporations/ businesses?

Yes we do! Click here for a full description of our Uniform Program.

Would Mountain Khakis support/sponsor one of my events?

Mountain Khakis is a fervent supporter of grassroots events. Please contact our Marketing Department at marketing@mountainkhakis.com or call us at 866-686-7778.

How can I apply for the "Bad Ass" Ambassador Program?

Select the link MK Ambassadors for a full description of our Ambassadors and College Ambassador Program and what it takes to become one.

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