Click on each "BOLD QUESTION" to view the answer to the question: What is your Warranty / Return Policy? - Select the link Warranty / Return Policy for a full description of our Warranty and Return Policy.
I purchased Mountain Khakis at a retail store. Can I exchange/return this product directly with you? - Returns and exchanges need to be made with the original dealer from which the item was purchased.
How can I contact Mountain Khakis? - Visit our Contact Us page for a online Contact Form, Email address, Phone and Fax Numbers, and Hours of Operation.
What if I am having trouble placing my order online?
What if the merchandise I am looking for is not in stock on the website? - On each product's detail page, when you select the size/color options, if the product is Out of Stock, the link "Notify Me when color/size becomes available!" will appear. Click the link and fill out the form. An email will be sent to you when/if the product you are interested in comes "Back In Stock".
- Can't wait? Find A Dealer Near You and see if they have what you are looking for!
Where can I Find an MK Dealer near me? - Select the link Find A Dealer Near You for a directory of MK Dealers grouped by State or Province.
Can I order directly from Mountain Khakis? -
Of course! Look across the top of the Mountain Khakis website and you will see our product offerings under the following main options: MEN | WOMEN | KIDS | ACCESSORIES | TEAM MK. Or go to Gift Cards if you just don't know what to buy for that special person!
- Would you prefer to order over the phone? Please contact a Customer Service Representative at 866-686-5425.
How can I purchase a Mountain Khakis Gift Card? - Select the link Gift Cards to purchase a gift card or contact Customer Service toll free at 866-686-5425.
How can I redeem my Mountain Khakis Gift Card? - Orders shipping within the United States: Gift cards can be redeemed online at mountainkhakis.com or by phone at 866-686-5425. Select the product(s) that you would like to purchase and enter the Gift Card Code during the checkout process. The Gift Card Code will begin with four letters "MKGC" and end with a 7-digit number.
- Orders shipping International or to an APO Address: Yes, we are able to ship internationally and to an APO address. However, these orders, including Gift Card purchases, CAN NOT be purchased online at mountainkhakis.com. You will need to order directly with a MK Customer Service representative; Please contact Customer Service at 866-686-5425 or customerservice@mountainkhakis.com.
How can I check my Gift Card Balance?
Can I redeem a major credit card company gift card (ie Visa, MC, AMEX, Discover) online at mountainkhakis.com or directly by contacting a MK Customer Service representative? - No, at this time, Mountain Khakis does not accept this method of payment. We can only redeem Mountain Khakis' Gift Cards. We are sorry for the inconvenience, however, please Find A Dealer Near You to purchase at a store near you or search our Internet Dealers to purchase online.
How do I redeem my MK “Complimentary Pair” Card? - If you live outside the Continental U.S., please contact MK Customer Service at 866.686.5425 to redeem.
- If you live within the Continental U.S., before beginning the process of placing your order, first ‘window shop’ on mountainkhakis.com.
- Once you have decided what your would like, go to http://www.mountainkhakis.com/comp/ and carefully follow the instructions.
- Agree to the Complimentary Pair Purchase Agreement.
- Enter your Personal Passcode (see back of card for 11-digit case sensitive number) when you create your Mountain Khakis Account or when signing into your existing MK "My Account".
- If at any time during the process you clicked on the Browser BACK button to return to the previous page, your Account Information will NOT be captured (this includes shipping, billing and credit card information) and you will be unable to complete your order. If this happens, Contact Us.
- If for some reason your order does not process, Contact Us.
I am having trouble redeeming my MK “Complimentary Pair” Card? - Make sure you are starting at the correct URL, http://www.mountainkhakis.com/comp/, and carefully follow the instructions described in the FAQ Question: How do I redeem my MK “Complimentary Pair” Card?
- Personal Passcodes are 11-digits and are a case sensitive number. Double check you do not have your Caps Lock turned on.
- If you were at the correct URL, and at any time during the process you clicked on the Browser BACK button to return to the previous page, your Account Information will NOT be captured (this includes shipping, billing and credit card information) and you will be unable to complete your order. If this happens, Contact Us.
How do I redeem my MK “Get Your Rear In Our Gear” Card? - If you live outside the Continental U.S., please contact MK Customer Service at 866.686.5425 to redeem.
- If you live within the Continental U.S., before beginning the process of placing your order, first ‘window shop’ on mountainkhakis.com.
- Once you have decided what your would like, go to http://www.mountainkhakis.com/onetime/ and carefully follow the instructions.
- Agree to the Get Your Rear In Our Gear Purchase Agreement.
- Enter your Personal Passcode (see back of card for 11-digit case sensitive number) when you create your Mountain Khakis Account or when signing into your existing MK "My Account".
- If at any time during the process you clicked on the Browser BACK button to return to the previous page, your Account Information will NOT be captured (this includes shipping, billing and credit card information) and you will be unable to complete your order. If this happens, Contact Us.
- If for some reason your order does not process, Contact Us.
I am having trouble redeeming my MK “Get Your Rear In Our Gear” Card? - Make sure you are starting at the correct URL, http://www.mountainkhakis.com/onetime/, and carefully follow the instructions described in the FAQ Question: How do I redeem my MK “Get Your Rear In Our Gear” Card?
- Personal Passcodes are 11-digits and are a case sensitive number. Double check you do not have your Caps Lock turned on.
- If you were at the correct URL, and at any time during the process you clicked on the Browser BACK button to return to the previous page, your Account Information will NOT be captured (this includes shipping, billing and credit card information) and you will be unable to complete your order. If this happens, Contact Us.
How do I redeem my MK “Special Complimentary Pair” Card? - If you live outside the Continental U.S., please contact MK Customer Service at 866.686.5425 to redeem.
- If you live within the Continental U.S., before beginning the process of placing your order, first ‘window shop’ on mountainkhakis.com. Product restrictions apply.
- Once you have decided what your would like, go to http://www.mountainkhakis.com/specialtycomp/ and carefully follow the instructions. Please note the instruction number stating the Product restrictions.
- Agree to the Special Complimentary Pair Purchase Agreement.
- Enter your Personal Passcode (see back of card for 11-digit case sensitive number) when you create your Mountain Khakis Account or when signing into your existing MK "My Account".
- If at any time during the process you clicked on the Browser BACK button to return to the previous page, your Account Information will NOT be captured (this includes shipping, billing and credit card information) and you will be unable to complete your order. If this happens, Contact Us.
- If for some reason your order does not process, Contact Us.
I am having trouble redeeming my MK “Special Complimentary Pair” Card? - Make sure you are starting at the correct URL, http://www.mountainkhakis.com/specialtycomp/, and carefully follow the instructions described in the FAQ Question: How do I redeem my MK “Special Complimentary Pair” Card?
- Personal Passcodes are 11-digits and are a case sensitive number. Double check you do not have your Caps Lock turned on.
- If you were at the correct URL, and at any time during the process you clicked on the Browser BACK button to return to the previous page, your Account Information will NOT be captured (this includes shipping, billing and credit card information) and you will be unable to complete your order. If this happens, Contact Us.
Are you able to ship Internationally and to APO addresses? - Yes, we are able to ship internationally and to an APO address. However, these orders, including Gift Card purchases, CAN NOT be purchased online at mountainkhakis.com. You will need to order directly with a MK Customer Service representative; Please contact Customer Service at 866-686-5425.
How do I wash my MK's and will they shrink? - Select the link Washing Instructions for a full description of our Washing Instructions.
Sizing Charts: How do I know which size to purchase for a Man, Woman or Child? - Select the link View Size Charts for our Men’s, Women’s & Kids’ sizing charts.
- Men's: The fit of the men's pant generally runs true to size. If you would normally wear a 34" waist, buy the 34". However, if you find that you usually fall between sizes, you should buy the larger size.
- Women’s: The fit of the women’s styles generally runs true to size. Each style’s fit varies a tad based on fabric. If you normally wear an 8, order an 8. MK’s are available in two inseam lengths for women – Regular (32”) and Long (34”), graded shorter in smaller sizes. MK Women’s styles have a Contemporary Rise and sit approximately 2 finger widths below the belly button.
- Kids’: The fit of the MK Kids’ styles are generally true to size. MK’s kids’ collection combines two ages into each size to elongate the ‘wearability’ of the pants per kid. Fit is based on the older age of the size (ie a 2t-3t size is based on 3t age). All MK Kids’ styles feature an elastic waistband adjust.
If I'm an Industry and/or Outdoor Professional and feel that I qualify for a Pro Plan, how do I go about applying? - Please go to MK’s Industry Pro homepage at mountainkhakis.com/pro/ and click on the "Apply Now" box. Fill out the necessary information and our Pro Plan Coordinator will contact you.
- Feel free to call us at 866-686-5425 for additional questions.
How can I receive a Mountain Khakis Catalog? - Select the the Contact Us Form link, which will take you to the Contact Us section. Submit your information and in the Request Type box, select "Catalog Request." A catalog will be sent to the allotted address in 3-5 business days.
I heard Mountain Khakis is concerned about issues facing our natural environment. What part are they playing to help ensure the preservation and restoration of the planet? -
Select the link MK Fund for a full description of our environmental and community support.
Does Mountain Khakis offer uniform accounts for corporations/ businesses? -
Select the link Uniform Program for a full description of our “RearGear” Uniform Program.
Would Mountain Khakis support/sponsor one of my events? -
Mountain Khakis is a fervent supporter of grassroots events. Please contact our Marketing Department at marketing@mountainkhakis.com or call us at 866-686-5425.
How can I apply for the "Bad Ass" Ambassador Program? -
Select the link MK Ambassadors for a full description of our Ambassadors and College Ambassador Program and what it takes to become one.
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