Returns / Warranty
Returns / Warranty
Every now and then we need to help a customer exchange a size or take care of a warranty ... we've got you covered. Free Returns for merchandise purchased online! Our return process for domestic orders is quick and easy!
Easy as 1-2-3:
- For refunds or exchanges, click here to create your return form and free shipping label
- Enter your INV Order Number (WITHOUT THE INV, NUMBERS ONLY) and Shipping Zip Code (zip code +4 digits may be required if originally entered)
- Complete the Return Form and print out along with the "FREE" Shipping Label
- If for any reason you would like assistance with your return/exchange, please call our Customer Service Team at (866) 686-7778
The fastest way to exchange a product is to return your original purchase and place a new order at the same time. Immediately placing a completely new order ensures that you'll get the new product quickly and that it won't go out of stock while you wait for an exchange.
If you choose to place a new order, this will be sent immediately and a refund will be given once the original item is received at our distribution center.
The Fine Print: We process most returns within 14 business days of receipt of product. This timeframe varies, due to periods of high volume. When we receive your returned item(s) we will refund the original method of payment. Please allow one billing cycle for credit card refunds to appear on your statement.
International orders are NOT eligible for free returns. At this time, we are unable to accept returns for customized products. Gift cards and online gift certificates are not eligible for return.
If you shipped your product internationally and desire to return your mountainkhakis.com merchandise, please call our Customer Service Line at 866.686.7778.
Mountain Khakis Distribution Center
5101-A Terminal Street
Charlotte, NC 28208
Mountain Khakis is the world's best apparel for the rugged-yet-refined Mountain Lifestyle.
If you are not thrilled with your MK item we will replace or refund it for you.
Your absolute satisfaction is how we measure our success.