Returns / Warranty
Returns / Warranty
If you need a different color, size or item: Please return the item(s) you do not wish to keep using the process below, then place a new order online or over the phone by calling our Customer Service Team at (866) 686-7778. *If returning an item for replacement, please place a new order for the replacement item.
Easy as 1-2-3:
- For refunds, click here to create your return form and free shipping label
- Enter your INV Order Number (WITHOUT THE INV, NUMBERS ONLY) and Shipping Zip Code (zip code +4 digits may be required if originally entered)
- Complete the Return Form and print out along with the "FREE" Shipping Label. This SmartPost label may be returned via FedEx or USPS. Tracking details expire in 90 days.
- If for any reason you would like assistance with your return, please call our Customer Service Team at (866) 686-7778
The Fine Print: We process most returns within 14 business days of receipt of product. This timeframe varies, due to periods of high volume. When we receive your returned item(s) we will refund the original method of payment. Please allow one billing cycle for credit card refunds to appear on your statement.
At this time, we are unable to accept returns for customized products. Gift cards and online gift certificates are not eligible for return.
International orders are NOT eligible for free returns. If you shipped your product internationally and desire to return your mountainkhakis.com merchandise, please call our Customer Service Line at 866.686.7778.
Mountain Khakis Distribution Center
5101-A Terminal Street
Charlotte, NC 28208
Mountain Khakis is the world's best apparel for the rugged-yet-refined Mountain Lifestyle.
If you are not thrilled with any item purchased directly through Mountain Khakis, we will replace or refund it for you within sixty days of the purchase.
Your absolute satisfaction is how we measure our success.
*If your item has a manufacturing defect in materials or workmanship, please refer to our Warranty Policy.
*Our guarantee does not cover ordinary wear and tear or damage caused by user error.
If your item has a manufacturing defect in materials or workmanship, you can return this item within 1 year of purchase.
Our warranty does not cover ordinary wear and tear or damage caused by user error.