Return & Exchange Policy
At Mountain Khakis, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!
Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags.
All online order returns and exchanges must be made through our returns process here. For items purchased through one of our authorized retailers, please work with the store directly.
Please note, any items marked "Final Sale - No Returns or Exchanges" cannot be returned or exchanged.
For any APO/FPO returns, please contact our customer service team email@example.com to receive a return shipping label.
How To Return An Item
- To begin the returns process, please visit our returns center and use the email address associated with your order or select start with an order number and enter your Mountain Khakis order number (example: 1234-MK).
- Select which items from your order you wish to return and then select I do not want to exchange.
- Print off the provided return shipping label and packing slip. **Please note there is a $10 return shipping fee that will be deducted from your refund**
- Package your return and drop off at a UPS facility.
- You will be notified when your return has been received at our warehouse. Once received, we will refund your original form of payment in 3-5 business days.
How To Exchange An Item For A Different Size
- To begin the exchange process, please visit our returns center and use the email address associated with your order or select start with an order number and enter your Mountain Khakis order number (example: 1234-MK).
- Select which items from your order you wish to exchange and then select the new size you wish to exchange for.
- Print off the provided return shipping label and packing slip.
- Package your order and drop off at a UPS facility.
- Your new item(s) will be shipped within 48 hours of completing the online exchange process.
Did you give the gift of Mountain Khakis? Create a gift receipt! Look for "Create gift receipt" at the bottom of your order confirmation email. Follow the instructions and then share the gift receipt to your recipients via email. Your recipient will be able to easily process their return!
Have more questions? Reach out to our Consumer Engagement team at 1-866-686-7778 or email firstname.lastname@example.org