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Return & Exchange Policy

Return & Exchange Policy

Mountain Khakis Returns Process

 

Return & Exchange Policy

At Mountain Khakis, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Unworn or unwashed merchandise can be returned or exchanged within 60 days of the original order date if accompanied by original tags.

All online order returns and exchanges must be made through our returns process hereFor items purchased through one of our authorized retailers, please work with the store directly.

Please note, any items marked "Final Sale - No Returns or Exchanges" cannot be returned or exchanged.

How To Return An Item
  • To begin the returns process, please visit our returns center and use the email address associated with your order or select start with an order number and enter your Mountain Khakis order number (example: 1234-MK).
  • Select which items from your order you wish to return and then select I do not want to exchange.
  • Print off the provided return shipping label and packing slip. Please note there is a $7 return processing fee deducted from your refund amount.
  • Package your return and drop off at a FedEx or USPS facility.
  • You will be notified when your return has been received at our warehouse. Once received, we will refund your original form of payment in 3-5 business days.
How To Exchange An Item For A Different Size Or Color
  • To begin the exchange process, please visit our returns center and use the email address associated with your order or select start with an order number and enter your Mountain Khakis order number (example: 1234-MK).
  • Select which items from your order you wish to exchange and then select the new color and/or size you wish to exchange for.
  • Print off the provided return shipping label and packing slip. Please note that for an exchange you will not incur a return processing fee.
  • Package your order and drop off at a FedEx or USPS facility.
  • Your new item(s) will be shipped within 48 hours of completing the online exchange process. 
How To Exchange An Item For A Different Style Or Fit
  • To begin the exchange process, please visit our returns center and use the email address associated with your order or select start with an order number and enter your Mountain Khakis order number (example: 1234-MK).
  • When exchanging for a different style or fit, please select which items you wish to exchange and Request a refund. 
  • Use the issued Instant Refund Voucher to place a new order for the desired style or fit. 
  • Print off the provided return shipping label and packing slip.
  • Package your order and drop off at a FedEx or USPS facility.
  • If you are exchanging the same pant for a different fit or color, you are then welcome to email customerservice@mountainkhakis.com with your new order # so you can be refunded for the $7 return shipping fee. This is only applicable for the same pant in a different variant.

 

Have more questions? Reach out to our Consumer Engagement team at 1-866-686-7778 or email customerservice@mountainkhakis.com