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Returns & Warranty Policy

Returns & Warranty Policy

At Mountain Khakis we want you to be completely satisfied with your order. Unworn or unwashed merchandise may be returned or exchanged within 60* days from your order date if accompanied by original tags and order number or email address. Your absolute satisfaction is how we measure our success.

Returns & Exchanges Process
  1. Click Here to begin the return or exchange process
  2. You will be prompted to enter your email address or order number
  3. A return authorization email will be sent with instructions on how to return your item(s) and get your refund
  4. Complete the Return Form and print out along with the "FREE" Shipping Label. This SmartPost label may be returned via USPS or FedEx. 
  5. *Purchases made during November 1, 2019 to December 31, 2019 are eligible for an extended return policy of 90 days.
  6. If for any reason you would like assistance with your return, please call our Customer Service Team at (866) 686-7778 or email customerservice@mountainkhakis.com

We process most returns within 7 business days of receipt of product. This timeframe may vary during periods of high order volume. Once we received your returned item(s), we will refund the original method of payment. Please allow one billing cycle for credit card refunds to appear on your statement.

 

Return & Exchange Policy:

- *Purchases made November 1, 2019 through December 31, 2019 are eligible for an extended return or exchange period of 90 days

-Men's Boxers are final sale

-Final Sale items are not eligible for returns or exchanges

-Customized products are not eligible for returns or exchanges

-Gift cards are not eligible for returns or exchanges

-International orders are NOT eligible for free returns or exchanges. If you shipped your product internationally and desire to return your mountainkhakis.com merchandise, please call our Customer Service Line at 866.686.7778.

 

Our Warranty

If your item has a manufacturing defect in materials or workmanship, you can return this item within one year of purchase.  

Our warranty does not cover ordinary wear and tear or damage caused by user error.