Mountain Khakis Returns & Warranty Policy
FREE SHIPPING ON ORDERS OVER $59 & FREE RETURNS
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Returns & Warranty Policy

Returns & Warranty Policy

 

Returns

If your order was placed prior to 9:00pm EST on May 7th, 2019: please call or email Customer Service to initiate your return. (866) 686-7778 / CustomerService@MountainKhakis.com . This is due to the migration to our new website. 

If you need a different color, size or item: Please return the item(s) you do not wish to keep using the process below, then place a new order online or over the phone by calling our Customer Service Team at (866) 686-7778.  

 

Instructions

  1. For refunds, click here to initiate your return (Only use this method for orders placed online after 9:01pm EST on May 7th, 2019)
  2. You will be prompted to enter your email address or order number to begin the return process
  3. A return authorization email will be sent with instructions on how to return your item(s) and get your refund
  4. Complete the Return Form and print out along with the "FREE" Shipping Label. This SmartPost label may be returned via USPS. 
  5. If for any reason you would like assistance with your return, please call our Customer Service Team at (866) 686-7778

The Fine Print: We process most returns within 7 business days of receipt of product. This timeframe varies, due to periods of high volume. When we receive your returned item(s) we will refund the original method of payment. Please allow one billing cycle for credit card refunds to appear on your statement.

 

At this time, we are unable to accept returns for customized products. Gift cards and online gift certificates are not eligible for return.

International orders are NOT eligible for free returns. If you shipped your product internationally and desire to return your mountainkhakis.com merchandise, please call our Customer Service Line at 866.686.7778.

 

Mountain Khakis Distribution Center
5101-A Terminal Street
Charlotte, NC 28208

Our Guarantee

If you are not satisfied with any item purchased directly through Mountain Khakis, we will replace or refund it for you within 60 days of the purchase.

Your absolute satisfaction is how we measure our success.

*If your item has a manufacturing defect in materials or workmanship, please refer to our Warranty Policy. 

*Our guarantee does not cover ordinary wear and tear or damage caused by user error.

Our Warranty

If your item has a manufacturing defect in materials or workmanship, you can return this item within one year of purchase.  

Our warranty does not cover ordinary wear and tear or damage caused by user error.